Refund policy

Thank you for shopping with us! We take utmost care to ensure your jewelry reaches you safely. Please review our policy regarding returns, damages, and cancellations before placing your order.

In case of queries please contact us with the details mentioned in the "Reach out to Us" Section. You can always contact us for any return question at miorrivaaccessories@gmail.com. 

1. Returns & Exchanges

  • We follow a strict No Returns / No Exchanges policy across India.
  • We do not accept returns if you change your mind, dislike the design, or ordered the wrong variant. Please read the product description carefully before placing an order.

2. Damaged or Broken Items (Transit Damages)

Every piece of jewelry undergoes strict quality checks before being packed into courier boxes. However, if your package was mishandled during domestic transit and arrived broken, contact us so that we can evaluate the issue and make it right.

 You must meet the following compliance criteria:

  • 24-Hour Notice Period: You must report the damage to our customer support team within 24 hours from the exact time of delivery marked by the courier.
  • Mandatory Parcel Unboxing Video: You must send us a continuous, single-shot, unedited unboxing video. The video must start by showing the printed cardboard box/courier polybag and the shipping label containing your tracking number clearly, and continue until the product is taken out and the damage is physically shown.
  • Note: Videos that start after the box has already been cut open, opened from the side, or edited/paused will be automatically rejected.
  • If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

3. Order Cancellations

  • You can request a cancellation within 1 hours of ordering or before we accept the order (whichever is earlier) by dropping us a message.
  • We are totally committed to delivering your orders on time, however, if the order is cancelled by us you will get a full refund. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
    If more than 15 business days have passed since then, please contact us at miorrivaaccessories@gmail.com.

4. Reach Our Support Team

To submit your order ID and mandatory unboxing video, connect with us during business hours (11:00 AM – 7:00 PM IST):

  • WhatsApp: +919930515631
  • Email Support: miorrivaaccessories@gmail.com